Warranty Information

On this page: Obtain Approval, Ford Chassis, General Motors Chassis, Braun Lifts, Twin-Air Air Conditioners, Interlock, Rear View Camera Monitors, Rear View Cameras, Jensen Radio, AudioVox

A commercial vehicle may have different warranty coverage for various modifications and equipmentVCI Mobility offers a comprehensive warranty on the products we make, sell and install. All commercial wheelchair vans, wheelchair buses and shuttles are sold with warranties that cover the vehicle’s components against defects and repairs during their “new” period.

Whether the warranty issue is on a product we make or one made by our suppliers can impact the warranty coverage. Commercial wheelchair vans, buses and shuttles are created through a combination of a van chassis and a wheelchair van/bus or shuttle conversion. A commercial conversion is a combination of components and raw materials that are assembled by the conversion company. As there are so many companies involved, and they are providing different items, the warranties vary and need to be completely understood.

VCI Mobility will work with both you and the manufacturers of the component systems in your wheelchair van or bus to be sure that we maximize the available warranty. We do so in order to provide you with the best, most cost-effective ownership experience possible.

Obtain Approval

No matter what the warranty situation, always obtain approval to diagnose and repair warranty items before doing so. In so doing, this will save you money — as many of the warranties in the market will not cover unapproved expenses. We invite you to review our detailed warranty program for additional information.

Information on the major components we supply and their warranties are as follows. Please note that the information contained herein is subject to change and is intended to be a guide, not a final warranty document.

The Van Conversions Inc. (“VCI”) warranty covers certain parts of this conversion vehicle for (1) year or 15,000 miles, which ever occurs first, and the cost of labor to repair or replace those parts. If Van Conversions Inc. receives the warranty registration card within 20 days after delivery of the vehicle, the labor warranty coverage will increase to (2) years or 25,000 miles which ever occurs first. This limited warranty covers substantial defects in materials and workmanship of non OEM (vehicle manufacture) modifications completed during the conversion process provided that the vehicle is operated and maintained properly and in conformity with the owner’s manuals. The warranty period begins on the date that the product is delivered to the first retail customer. If an independent authorized dealer places the product into any type of service prior to the retail sale, the warranty begins on the date the dealer first places such product into service. The limited warranty applies only to the first purchaser. It may not be transferred.

Ford Motor Company Chassis

Limited Warranty (Please refer to the Ford Warranty Guide for complete details)

  • Bumper to Bumper – 3 yr. / 36,000 miles
  • Power Train – 5 yr. / 60,000 miles
  • Safety Restraint System – 5 yr. / 60,000 miles
  • Corrosion ( Perforation Only) – 5 yr. / unlimited
  • 6.0L/6.4L Powerstroke Diesel Engine – 5 yr. / 100,000 miles

General Motors Company Chassis

Limited Warranty (Please refer to the GMC or Chevrolet Warranty Guide for complete details)

  • Bumper to Bumper – 3 yr. / 36,000 miles
  • Power train – 5 yr. / 100,000 miles
  • Sheet Metal (corrosion) – 3 yr. / 36,000 miles
  • Sheet Metal (corrosion) – 6 yr. / 100,000 miles
  • 6.6L DURAMAX (if equipped) – 5 yr. / 100,000 miles

Braun Lifts

The Braun Corporation (“Braun”) warranty covers certain parts of the wheelchair lift for three (3) years or 10,000 cycles and the cost of labor to repair or replace those parts for one (1) year or 3,000 cycles. If the Braun Corporation receives the warranty registration card within 20 days after the lift is put into service, the warranty labor coverage will increase from one (1) year or 3,000 cycles to three (3) years or 10,000 cycles. In addition, providing the warranty registration card is returned as noted above, the following lift’s power train parts are warranted for five (5) years or 15,000 cycles: Cable, Cylinder, Flow Control, Gear Box, Mo¬tor, Pump, Hydraulic Hose and Fittings. This limited warranty covers substantial defects in materials and workmanship of the lift, provided that the lift is operated and maintained properly and in conformity with the owner’s manual.

Twin-Air, Air Conditioners

Twin Air Products Inc. warrants each new air/heat system sold to the original retail purchaser to be free from defects in material and workmanship under normal use for the period of 36 months or 36,000 miles whichever occurs first.

Should repair or replacement under the terms of this Limited Warranty Policy be required , the auxiliary air/heat system can be taken to any recognized auto air conditioning repair center for repair. Twin-Air Products, Inc. must be contacted before any repairs are started for AUTHORIZATION. This warranty does not cover any auxiliary air/heat system which has been subject to misuse, neglect, improper installation or maintenance. Defective parts must be returned to the factory.

Interlock

Intermotive warrants the product for a period of two years from the in-service date (if the warranty registration is completed on-line or one year from the date the product was shipped from InterMotive (if not registered) for products that fail to function properly under normal use because of a manufacturing defect when installed and operated according to the manufactures instructions.

Rear View Camera Monitor

VST warrants these products to be from defects in material and workmanship under normal use and conditions for a period of 1 Year if installed professionally by an authorized dealer or 90 days if self installed from the date of original purchase.

VST will repair or replace at their discretion , the defective merchandise at no charge upon delivery of it’s product to VST with a check for $15.00 to cover return shipping and handling.

Rear View Camera

NESA warrants these products to be from defects in material and workmanship under normal use and conditions for a period of 1 Year if installed professionally by an authorized dealer or 90 days if self installed from the date of original purchase.

Jensen Radio

Warrants the original retail purchaser of the Jensen Product that should the product or any part thereof, under normal use and conditions, be proven defective in material or workmanship within 12 months of the original purchase, such defect(s)

Such defects will be repaired or replaced without charge for parts and repair labor. Product must be installed in a Jensen radio housing. Failure to do so or breaking or removing the chassis seal label will void the warranty.

AudioVox

The AudioVox Corporation warrants the to the original retail purchaser of this product that should this product or any part thereof, under normal use and conditions, be proven defective from the date of original purchase, in workmanship within 36 months such defects will be repaired or replaced with reconditioned product (at the companies option) without charge for parts and repair labor. To obtain repair or replacement within thee terms of this warranty, the product is to be delivered with proof of warranty coverage (e.g. dated bill of sale), transportation prepaid to an approved warranty station or the company.