As a consumer, you know that you have a multitude of product/services choices available to you!
For this reason, companies that offer a wide variety of product/service options are often the first to be appealing to you. Yet, in addition to a wide variety of products/services, you also know that you want to feel that you are important and that you are valued by the business you are working with.
At VCI Mobility, we pride ourselves on providing top-notch customer service to all of our consumers. For over 30 years, VCI Mobility’s mission has been to open the door to freedom for persons with disabilities and special needs and to serve the organizations that support them with safe, reliable products, expertise, and service so that all can enjoy more active, comfortable, and mobile lifestyles.
We understand that each customer’s needs are unique. Our knowledgeable, experienced mobility team always strives to find the mobility solution that will work best for you!
To ensure that we are not only meeting, but are also exceeding our customers’ expectations for quality and service, we recently began implementing a Customer Satisfaction Survey process. With a series of fewer than 10 simple questions, we are working to collect data that gauges your opinions on the following:
- Overall VCI Mobility sales/service experience
- Competence and professionalism of the VCI Mobility staff
- Thoroughness and accuracy of information/mobility solutions recommended to you
- Likelihood that you would recommend VCI to your friends/colleagues.
Our staff has been contacting our customers via phone and mail to request their input on their most recent experiences with VCI Mobility. Our goal is to take the information we gather and utilize it to help us continue the practices we excel in and improve on any areas that would better allow us to be the best possible mobility partner you can have!
We value your input! Please participate in our Sales Survey and/or our Service Survey, or to share your thoughts, please contact a VCI Mobility Representative.